Accessibility

ACCESSIBILITY

M/FW is committed to providing a welcoming, inclusive and accessible event for people of all abilities. We endeavor towards best practices and are continually improving the experience for our attendees, both online and at our events.

M/FW has numerous accessibility provisions and information to assist people of all abilities in engaging with the event.

You can find accessibility icons and content warnings on each event’s page which provides further information on the accessibility of the event. You can find a description of each accessibility icon below.

For further assistance you can email us directly on mfw.ticketing@melbourne.vic.gov.au or call City of Melbourne Customer Service team on 9658 9658.

Companion Card Holders qualify for a complimentary second ticket to all M/FW events.

For the following M/FW owned and delivered events, accessible ticketing is available to purchase directly through our ticketing provider Humanitix, including self-bookable wheelchair spaces and Companion Card tickets:

ganbu marra Runway

Student Collections Runway

Volvo Electric Runway

Fashion x Underground

Refined Edit Runway

M/FW Closing Runway: Celebrating 30 Years

M/FW Conversations

Please enter the access code “COMPANIONCARD” in the “Access Code” box at the top of the ticketing page of your selected event to reveal accessible ticket pricing.

If you require a companion to access the event but do not have a Companion Card, we still encourage you to select Companion Card ticketing. M/FW understands that not all patrons who require assistance to attend events have Companion Cards and therefore our accessible ticketing options are available to all those who require it.

For all independently run events, M/FW is working with event organisers to provide the best experience possible but please reach out to them directly with questions and for assistance via their ticketing platforms.

If you have any questions about accessible ticketing, please email mfw.ticketing@melbourne.vic.gov.au.
M/FW will be incorporating the Hidden Disabilities Sunflower scheme assisting those with hidden disabilities. People who need assistance can wear a Sunflower symbol so trained staff can offer help. Email mfw@melbourne.vic.gov.au to pre-order your sunflower lanyard or collect from City of Melbourne Tourism Hubs at Melbourne Town Hall, Bourke Street Mall, Fitzroy Gardens and Queen Victoria Market. To learn more about the Hidden Disabilities Sunflower scheme click here.
As a commitment to inclusion and accessibility, we have created these social stories to support you to prepare for what you will see, hear and do at M/FW.

M/FW Runways Social Story

M/FW Conversations Social Story

Accessibility Key

100% aural content
This event is entirely sound based with no visual component e.g. a sound art installation or a show performed in complete darkness
100% visual content
The event contains no music or dialogue
50% aural content
This event has both sound and visual components, but sight isn’t essential to engage properly with the work
50% visual content
The event is partially subtitled or includes dialogue, background music and or sounds
75% aural content
This event is primarily sound based, with visuals only incidental to the work
75% visual content
The event is fully subtitled or has minimal dialogue and or sounds
Accessibility concierge
An accessibility concierge will be available to assist guests to navigate and enjoy the event. At runway venues, locate the Accessibility Concierge near the entrance or the ticketing desk or ask one of our many onsite staff and volunteers.
Accessible for low vision
This event can provide additional access provisions for people who are blind or have low vision. This may include guided or tactile tours and exhibitions
Accessible toilet
An accessible toilet is available at this event
Assistive listening systems available on request
Hearing loops or assistive listening systems can be requested up to two weeks pre-event by emailing mfwticketing@melbourne.vic.gov.au
Audio description
This event includes audio description for people who are blind or have low vision, transmitted through a personal listening device
Auslan Interpreting available on request
An Auslan interpreter can be requested up to 2 weeks pre-event by emailing mfwticketing@melbourne.vic.gov.au
Braille
For this event or venue, information will be available in Braille, including items such as exhibition labelling, publications and signage
Closed captioning
This event has on screen captioning that can be activated or deactivated by the viewer
Companion cards & companions
If you have a Companion Card, you qualify for a complimentary second ticket to bring a companion. Please see the Accessibility page for how to book a ticket for a companion. If you require a companion but do not have a Companion Card, please see our Accessibility page
Language no barrier
For this event, audiences can understand and engage with the event without a comprehensive understanding of the English language
Large print
This event will be able to support guests who require large print, with high contrast and spacing
Open captioning
This event will have on screen text descriptions that communicate dialogue, identify speakers and describe other relevant sounds
Wheelchair accessible
Accessible by wheelchair
Chill Zone
A quiet zone is available to help reduce sensory stimulation during the event. Please speak with the Accessibility Concierge or to a member of staff if you need help finding or using the quiet zone.
Gender Neutral Toilets
This event has gender neutral toilets available
Buggy Transport Available
Buggy transport will be available for those requiring assistance through the venue. Our buggy also features wheelchair-friendly access
Accessible Seating
Accessible seating available and can be booked via ticketing platform
Social Stories
Social Stories support you by preparing you for what you will see, hear and do at an event. They are a way to prepare anyone who needs additional information for an event, new activity or change to routine. With pictures and simple text, Social Stories help to lessen the anxiety of the new and supports everyone to have the best possible experience.

Our Social Stories are Microsoft Word documents so that it can be customised to meet individual needs.